By Mark Gurman | Bloomberg
Apple suffered a widespread outage on Monday, taking services such as Music, iCloud and Maps offline for some users and shutting down its internal corporate and retail systems.
The issues prevent business workers from working from home and prevent retail employees from completing their duties, according to staff members who asked not to be identified. The outage has hampered product repairs, exchanges and item pickups, and company employees have limited ability to communicate and access internal websites.
Apple told staff the outage stemmed from issues with the domain name system, or DNS. The Cupertino-based company did not immediately respond to a request for comment.
User complaints began to spike shortly after 12 p.m. New York time, according to Downdetector, which tracks outages. Other Apple services were also disrupted, such as iMessage, customer support, the App Store and the company’s online product store.
Outages of this magnitude are rare for Apple, making a seamless customer experience a top priority. But it wasn’t the only tech giant to have trouble on Monday, according to Downdetector. Amazon.com Inc.’s web services, along with Google and mobile carriers, saw customer complaints rise around the same time, but not as sharply. Amazon’s own service health dashboard showed no recent incidents.